RETURN & REFUND POLICY

1. Overview

At Hygiene Concept, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined in this policy.

2. Return Policy

2.1 Eligibility for Returns

To qualify for a return, please ensure that:

The item is unused and in the same condition as received.
The item is in its original packaging.
You have a receipt or proof of purchase.

2.2 Return Timeframe

You have 15 days from the date of purchase to return an item. If more than 15 days have passed, we cannot offer a return or exchange.

3. Return Process

To initiate a return, follow these steps:

Contact our customer service team at +91 8733998899 to request a return authorization.
Ship the item to the return address provided by our customer service team.
Include a copy of the receipt or proof of purchase in the return package.

4. Refund Policy

4.1 Refund Processing

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will process your refund, and a credit will be applied to your original payment method within 7 days.

4.2 Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at +91 8733998899

6. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at +91 8733998899.

7. Contact Information

For questions about our return and refund policy, please contact us at +91 8733998899